FAQ from Professional Manufacturer of Copier Drum Unit(Hotsun Imaging Products Co.,Ltd.)

1.Q: Are you a factory or trading company?
   A: We are a factory. We’re professional manufacturer copier of copier supplies with more than 9 year experience.
 
2.Q: Where is your factory located? How can I visit there?
   A: Our factory is located in Building 2, No.3, Longtang Road, Tanzhou Town, Zhongshan City, Guangdong Province, China , near Zhuhai. You can fly to Zhuhai airport directly, provide us your flight or accommodation information, we will pick you up from airport or your hotel. All our clients, from home or abroad, are warmly welcome to visit us!

3. Q: Does the drum unit produce the same yield as the OEM product?
A: We test every drum unit according to the original standards. Our compatible drum can perform nearly as well as the original drum unit, but only cost at a fraction of the original one. Some of our drum unit can produce the same even more yield as the OEM products.

4. Q: Are your products recycling or new compatible?
  A: Our products are recycling. We imported original virgin shell and remanufacture the drum unit. We had tested the recycled and new compatible empty cartridge before and found that recycling empty shell is more stable than new compatible one. Moreover, using remanufactured products is good for our environment.

5. Q: What’s the defective rate of your products?
  A: Defective rate is less than 1%.

6.Q: What is the package of your products?
   A: The packaging is neutral packing. For order amount above 500 pcs, we can also choose package as customers' requirement.

7.Q: How can I get some samples?
   A: We are honored to offer you samples. Please provide us your address in full details，we will check the courier cost for you. We have stable cooperation Logistic Company who can offer us special courier cost. We will arrange express delivery accordingly.

8. Q: What are the payment terms?
A: The payment terms is 100% TT in advance before delivery, delivery within 3 to 5 working days after receipt of bank swift of payment.

9.Q:How does your factory do regarding quality control?
A: Quality is priority. Hotsun always attach great importance to quality control from start to finish. We test every drum unit under extremely high and low temperatures/humidity. We also do environmental testing and simulation testing etc. Every drum unit is 100% quality tested before delivery.

10.Q: What warranty policy do you have?
A: Our defective rate is no more than 1%. Our warranty time is 12 months. Within 12 months, we will replace defective goods 1:1 once confirmed by both of buyer and seller.
Hotsun Imaging Products Co.,Ltd